Returns, Exchanges, and Cancellations

At dressjohannaortiz.com, we strive to ensure you are completely satisfied with your purchase. Please review our policies below regarding returns, exchanges, and cancellations.

Returns

We accept returns within 14 days of delivery for items in their original, unworn condition with all tags attached. Returned items must be in their original packaging.

To initiate a return, please visit our Returns Center at dressjohannaortiz.com and follow the instructions. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order at dressjohannaortiz.com.

Cancellations

If you need to cancel your order, please contact us immediately. Once an order has been processed, cancellations may not be possible. In such cases, you may return the item in accordance with our return policy.

Final Sale Items

Items marked as “Final Sale” cannot be returned, exchanged, or refunded.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will provide instructions for returning the item and arrange for a replacement or refund.

For further assistance, please visit our Help Center at dressjohannaortiz.com.