FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY
Where do you ship?
We offer worldwide shipping to most countries. Delivery times vary depending on your location.

How long does shipping take?
Processing times depend on item availability. Once shipped, delivery typically takes 3-7 business days domestically and 7-14 days internationally.

Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.

ORDERS & RETURNS
How do I place an order?
Shop online at dressjohannaortiz.com and follow the checkout process.

What’s your return policy?
We accept returns within 14 days of delivery for store credit. Items must be unworn, with tags attached, and in original condition.

Can I cancel or modify my order?
Contact us immediately if you need to cancel or change your order. We process orders quickly, so modifications aren’t always possible.

PRODUCT INFORMATION
How do I choose the right size?
Refer to our size guide on dressjohannaortiz.com for detailed measurements.

Are your items made-to-order?
Some pieces are made in limited quantities, while others are produced per order.

How should I care for my garment?
Each item includes specific care instructions. We recommend delicate hand washing or professional dry cleaning for most pieces.

PAYMENT
What payment methods do you accept?
We accept major credit cards and PayPal.

Is my payment information secure?
Yes, we use encrypted payment processing for all transactions.

STORES & STOCKISTS
Where can I find your collections?
Our designs are available at dressjohannaortiz.com and select luxury retailers worldwide.

Do you have physical stores?
We operate flagship locations in major cities. Visit dressjohannaortiz.com for details.

OTHER QUESTIONS
Do you offer customization?
Some items can be customized. Contact us for inquiries.

How can I stay updated?
Follow us on social media and subscribe to our newsletter at dressjohannaortiz.com.

Need more help?
Visit dressjohannaortiz.com for additional information.